Open Cloze
Holidays
Whatever you do in tourism, you are likely to have a (1) ... of contact (2) ... other people. That can be both enjoyable (3) ... difficult. You will soon find (4) ... how often people behave unlike their usual selves while on holiday, or while trying to arrange it. (5) ... they stay in their own country or go abroad, they want to get away from it all. They (6) ... paying hard-earned money to relax from work, so they want value (7) ... money.
They will also be in unfamiliar surroundings and unsure of themselves. When things go well, their happiness is infectious - it is rewarding to help (8) ... and contribute to the enjoyment of their holiday. When things go badly, clients blame the hotel staff or the tour operator's representative, even if it isn't their fault. You've just got to keep calm and keep smiling when people are shouting at you.